0208 470 1111
 info@newapollocars.com

Frequently Asked Questions

Q. Are you a licenced company?
A. Yes. We are licensed by the public carriage office and regulated by tfl.

Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. Are your prices fixed?
A. Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.

Q. We have childen travelling with us, can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.

Q. How do I find my driver at the airport?
A. Our driver will wait in the arrival hall with your name card usually by the airport information desk.

Q. Do i have to pay the parking charges and on any airport drop off charges?
A. Yes customer is liable for all airport parking charges including drop off charges where applicable.

Q: Do i need to pay for waiting time?
A: Yes you do need to pay for waiting time on the rate of £25 an hour where it occurs.